Privacy Policy

1. Who We Are

Overton Agency, LLC dba Overton Insurance Solutions ("we," "us," or "our") is a licensed insurance agency located at 813 Oak St, Ste 1, Conway, AR 72032. We specialize in Medicare, Life, and Health insurance products for individuals and families in Central Arkansas. This Privacy Policy describes how we collect, use, and protect information you share with us through this website and our communications.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, phone number, email address, and mailing address when you submit a form or reach out to us.
• Health and coverage information — only as necessary to help you find the right insurance plan.
• Usage data — browser type, pages visited, and time spent on pages, collected automatically through standard web analytics tools.

We do not collect payment card information directly. Any payment processing is handled by third-party providers subject to their own privacy policies.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule consultations.
• Help you compare and enroll in Medicare, Life, Health, or Long-Term Care insurance plans.
• Send you appointment reminders, policy updates, and educational resources you have requested.
• Comply with state and federal insurance regulations and CMS requirements.
• Improve the content and functionality of this website.

We will not use your information for purposes unrelated to the insurance services you have requested without your explicit consent.

4. SMS and Text Message Communications

If you provide your mobile phone number and consent to receive text messages from us, you may receive SMS communications related to your inquiry, appointment reminders, or plan information.

Mobile opt-in data and consent are never shared with third parties for marketing purposes.

Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact us at 501-881-2050.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Insurance carriers and plan administrators — when you request a quote or begin an enrollment process.
• Service providers — third-party tools that help us operate our website and communications (e.g., our CRM and scheduling platform), who are contractually obligated to protect your data.
• Legal compliance — when required by law, court order, or government regulation.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal retention requirements.
• Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email.

To exercise any of these rights, contact us at 501-881-2050 or visit our office at 813 Oak St, Ste 1, Conway, AR 72032.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. Continued use of this website after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: